Agree with kcockayne re manager & HD.
reportyourlevel
The "manager" who is supposedly in charge of a 24/7 operation has the stupidity to ask: "What time do you close?"
As a validated controller HD would be expected to be (your words) brilliant on his first day particularly at EGLL & EGTT otherwise he would have been terminated.
Alas, this is not a mandatory option for non operational managers!
Easternwiseguy. Patronising? Bollocks, me ole china.