I've got to agree with the OP. Making an effort to respond to everyone - even a 'Father Christmas'-style broadbrush letter saying 'can't make any specific promises but hope to see you at the show' should be core business for RAFAT. There is a wide gulf between the reaction to receiving a cherished letter - maybe with a signed pic - vs apparently not bothering to reply. I hope neilmac can tell us of a happy ending to this at some point.