Gokongwei also stresed that the Davao incident did not involve "an emergency situation."
"There was no emergency situation...It was a precautionary disembarkation," he said, addressing a question on the length of time it took to deplane the passengers.
Affected passengers took to social media to complain about how it took Cebu Pacific flght crew all but 30 minutes to deplane them. This also prompted the president of Ateneo de Davao to write a scathing letter about how Cebu Pacific treated the passengers.