PPRuNe Forums - View Single Post - HSBC cards no longer work in many overseas ATMs
Old 12th May 2013, 08:05
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Flaps10
 
Join Date: Sep 2004
Location: Canada
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I was in Canada and tried to withdraw from my HK savings account using my HSBC visa card. The machine sat thinking for about 5 minutes and then swallowed my card. Tried to get the bank to give it back but they said it was automatically destroyed when the machine took it. I Had to get it declared lost/stolen with HSBC and then a new one was issued - for a fee of course. All my autopays had to be changed.

HSBC customer service was USELESS!

Complete nightmare.

Side note - new policy with HSBC, you have have to set up your card to allow overseas withdrawals from now on.This can only be done at any HSBC ATM in Hong Kong. I did this with my new card and with trepidation tried another withdrawal on my next visit to Canada. Thankfully everything worked fine this time.
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