UK SAR 2013 privatisation: the new thread
OSM
You need to think big picture. The process you describe is the assessment of an individual not the performance of a multi billion pound contract!
There will be a whole raft of key performance indicators (KPIs) that will indicate the success or otherwise of the contractors solution and I'm sure JimF could find them online. The ability of an individual to read a TAF for eg will not be one of them. It will be more along the lines of base building completion, aircraft delivery, manpower, and serviceability. Just guesses but you get the picture