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Old 13th Jan 2013, 10:49
  #13 (permalink)  
dodo whirlygig
 
Join Date: May 2010
Location: world capital of the world
Posts: 90
Try having a problem that's not so easily identified in an Asian port. First there is the language barrier with engineering, the check-in staff are contractors, most speak little english and there is only one part in the competition airlines stores that you need (once the solution is found), however the part numbers are different.

You then need to get someone out of bed in Australia to get the paperwork rolling, chat with the Asian MRO, follow through with the required paperwork and keep everyone else informed. This alone could take five hours.
All this equals LCC's. Proper airlines on the other hand ...........................
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