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Old 3rd Jan 2013, 08:08
  #436 (permalink)  
FR-
 
Join Date: Oct 2008
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No im sorry but the easyJet website is much better, minus the route map. The crew do not hard sell often, the flow of service is simple and crew stick to it. Often on a UK-Spain route the crew will only try and sell food/drink once maybe twice if time. Where the rule in FR is a second service is a must on all flights over 90mins, on a UK-RAK you would be expected to do 3/4 services.
I know crew in both airlines and I would say the crew service is much better in easyJet, the crew and base have targets for customer service, and crew are actually trainned in customer service. FR still has no formal customer service trainning untill later in the year, and thats only on new crew.


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