Whilst I am not a fan of thread creep, Icelanta can not be allowed to be so supercilious... How a heading of 'turn right 020 degrees' can be confused with an instruction to turn right by an amount of 20 degrees is disengenious as the call would be 'turn right 20 degrees'
NOT 020 degrees.
I am glad you acknowledge our ATC colleagues are the best there is though