IB is/was having trouble adapting to modern service styles and attitudes; something not uncommon in Spanish industry. If you've ever tried to change your internet provider in Spain you will know exactly what I mean. You, the customer, has to do all the running.
BA has made hundreds redundant or outsourced them at LGW and probably many more at outstations. It has dealt with a cabin crew strike recently.
IAG will have its work cut out getting IB into some sort of shape but will have learned an awful lot of lessons.
It will also have Vueling which can be expanded to provide much of IBs shorthaul work; which in fact it already does out of BCN where the sight of a mainline IB aircraft is becoming a rare event; a few regional jets hidden away at the end of a long walk down Terminal 1.
Last edited by gcal; 9th Nov 2012 at 10:22.