PPRuNe Forums - View Single Post - Iberia to Lose 4500 jobs - 25 airframes
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Old 9th Nov 2012, 08:44
  #12 (permalink)  
Aksai Oiler
 
Join Date: May 2003
Location: Israel, Kazakhstan, Spain
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@TRansilvania

I have sympathy to those whom may loose their jobs, however, one of the many problems with Iberia is Customer Service, I live in Spain and avoid Iberia at all costs (at least 60 sectors a year with OneWorld). I was even told by their VIP Customer Service department that there is no culture of customer service within Iberia. Please remember as a SLF we have a choice, and I will take my money elsewhere, even if it is BA or Vueling. My personal opinion is please let those wonderful staff you speak of whom should go on "strike", and maybe that will be the final nail in the coffin.
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