KBP
I am talking about organized communication crisis management. In a situation where all involved are going to get scrutinized by media, the public and all other stakeholders.
Most airlines have great operational crisis management but bad communication crisis management, with exceptions of course, like case SAS/Linate.
You can do all the operative crisis management great, but if you donīt communicate in a both emphatic and organized way, you will get butt kicked everywhere.
I donīt see the airline in this case being active at all...still nothing on their homepage, which of course what I meant, mentioning the web.
For the evacuation, SOP is lowering the flaps to 40 so pax can slide down to make evacuation easier, since no slides there, but maybe they had trouble with hydraulics. Keep seeing repeated info that oxygen masks were deployed in cabin, sounds very strange...
Last edited by paparomeodelta; 14th Oct 2012 at 11:45.