This is a fair post and it's nice to see a company being open and up front as to how they work, and what they aim to bring to the market (as opposed to being defensive and combative) and promising to resolve some issues that some people have clearly experienced. Customer Services is a rare thing these days, but the posting here, to me, is admirable. I think there is a market for some US manufactured items not for sale by the other well known aviation companies. Good luck...
Last edited by piperarcher; 13th Oct 2012 at 09:57.