Very familiar story going on here. Today I googled Proviation attempting to find out if they had gone bust - found this thread instead.
We've got the same problem - order placed on an item that's 'in stock', expecting dispatch same day and delivery in three. Two weeks later and no information. Tried calling, tried emailing (three times over the course of a week) and no answer, no reply, no item.
The money was taken immediately (so that part of the company seems pretty prompt
) which started to make us think that the company was bust or perhaps it was a bogus website or something. My partner sent one last email informing them that they were to cancel the order and refund us or we would be claiming the money back off the credit card.
That sparked a response promising to get the order dispatched by Friday.
We're have zero faith in Proviation now and don't trust them to honour the warranties or deal with any after sales issues. The order is cancelled.
My advice is to avoid this company like the plague.