Let me see how Qantas fared?
1. Clarity? How many times has the plan changed? Fail
2. Consistency? See number 1, Fail
3. Character? Cannot be trusted, Fail
4. Care? Except for their own bonus? Fail
5. Curiosity? Well hasn't learnt from mistakes which keep on getting made, Fail
6. Courage? Hmmmm let's see brave to piss off 75000 passengers in 2011, so therefore in the started aim of further destroying a great reputation of an airline, Pass
Not bad, amazing that the Manager of people with a great résumé, Coca Cola etc would be associated with such a disastrous
PR exercise. Macquarie Graduate School of Management use Qantas as the lesson of how NOT to treat your staff and now your customers.