GLC
As an employee of GLC, I can tell you that we are extremely professional. With three centers in BRNO Czech republic and Cape Town, we service more than 40 airlines and the number is growing rapidly, we migrate more than 10 stations per month and we produce more than 50 000 load sheets a month, we are also getting close to our 4 million load sheet.
GLC has different nationalities, from German to American, French, Turkish, South African, Scottish, and hence a number of languages are supported. It’s highly unlikely that you will find agents that cannot speak English as our flight plannining is sorted to direct English speaking stations to English speaking agents, and German speaking agents to German stations.
Our error rate falls below 1percent and this is shown by the many customers that approach GLC for our service. As part of their training all agents are taken to the airport to familiarize them with some of the aircrafts we plan, and hence they possess a more than basic knowledge of holds and compartments.
In terms of planning, we have a high tech system that monitors, fuel figures, check in, zero fuel weight, and many other figures for all aircrafts in our systems, LIR is sent 120 minutes before STD giving the ramp agent plenty of time to voice out his/her complaint. We emphasize on Safety first and hence we monitor very carefully the weight and balance figures, so yes we might ask the ramp agent to load some bags in weird combinations and reseat passengers 15 min to STD but its all done for safety reasons as the figures do change sometimes when fuel figures are entered by stations 18mins to STD or DOW correction is done.