I feel sorry for her and am actually quite suprised that this sort of thing doesn't happen more often. I mean crew are working in an extremely stressful industry now. We had 9/11 and since then our daily work lives have been a bloody nightmare, constant threat of terrorism, over the top security procedures and regimes, companies that are always 'cutting' back due to the oil prices and telling us all that we get paid too much, not to mention the constant threat of the whole company just getting wrapped up when it goes bust. Mix all this with a bit of fatigue, grumpy passengers and any other personal problems that may be in your own life on a day to day basis and there is bound to be someone every now and then that loses it.