the culture at QF is toxic and this will inevitably translate to the service passengers get on board.
It has been Toxic for some time. About 8 years or so, coinciding with Geoff Dixon's regime with things deteriorating of late under our new "leader" for obvious reasons.
Engagement levels at Qantas as measured by professional companies tasked to do this have indicated the kind of low levels never before seen at companies of Qantas's size. Or any company for that matter.
In an effort to re-engage it's workforce Qantas cabin crew management admitted that passenger satisfaction levels with their onboard service of late are tracking at the highest levels in the companies history.
Qantas's operational staff understand very well who the enemy is. We ought to given the bullying, harassment and intimidation we been subjected to for so long.
Those of us who deal with the customer on a daily basis
never take it out on them.