Security Screening of Passengers
I am sure we all agree that security screening of passengers is necessary but I wish the companies involved would put a little more effort into training of staff and customer relations.
Yesterday at MEL DJ terminal I set the alarm off and was asked to go through again.... no problems. I said to the staff that I had emptied my pockets earlier. OK take your coat off. Ahhh problem identified buttons on leather coat.
I then remarked to staff that their equipmment must be supersensitive as I had previously passed through 2 other screenings that day without problems. Response " Dont be a smart ass there is nothing wrong with our equpment get going or you will be in trouble" mmmmmmmmm .
Great customer relations !!!!!!!!