When you get crew in F or J that know what they are doing, its FANTASTIC for us and the customers. When you are training new guys its hard but not their fault and you can see they are enthusiastic. When you get crew that are not interested in working in the premium cabins and are only there because all the other positions are gone, you have problems.
Couldn't agree more crew looking for segregation. I think the hats have made it awful as well. We should be looking to our EF and WW crew for inspiration and guidance, not trying to better them or see ourselves as something superior. Because quite simply were not!
I think MF should get some 'First Champions' like they have with uniform etc. That way they could establish the folk that have First experience from either BA, other airlines ,top restaurants - some even have VIP and private experience on MF. Most of these guys LOVE to work in First and prefer it there to any other cabin. Why could we not have them working in First (if they chose to) semi-permanently and coach say one person at a time per flight to learn how to do things properly (a BA brand behaviour) so this kind of feedback doesn’t get written again?