It's not a great
PR look is it??
EWL summed it up best, late bags aint going to spoil your Bali trip too much surely, so long as the reason is given in simple lay terms I imagine most would accept the inconvenience with a token gesture of compensation.
The other question WRT additional fuel being required is at what thrust rating do these aircraft operate?
I'm led to believe 24K where as they are capable of 26K but for
VB being tight fisted at the time of delivery would have avoided these circumstances on the majority of these "long" sectors with the additional thrust assuming there was a performance issue and they were not at MTOW associated with the assumed holding requirement.
Jumping into fox hole now.