CFMU E-Helpdesk
A replacement to the current CFMU telephone Helpdesk has been developed. It is called the E-Helpdesk. It has been in operational use since January of this year with an increasing number of users.
ALL airlines and flight handling agents will be given access from 22nd June 2011. The telephone Helpdesk service will be reduced from 29th June. The E-Helpdesk will have priority over the telephone helpdesk from the 29th June.
We would like to encourage all business jet operators with operations centres to transfer their Helpdesk queries to the E-Helpdesk system.
The E-Helpdesk is accessed through the protected NOP portal. If you have a software token to access the NOP you will automatically have access from 22nd June. You will have to log out and log in again to activate the service
A short training package is available at: \\cfmufs01\group\OPSD\Support\TC\internal_user_guides\CFMU_E-Helpdesk\cfmu_ehelpdesk_viewlet_swf.html
The system is very easy to use and it will take no more than 20 minutes for your staff to follow the tutorials.
If you are a bizjet operator and cannot access the E-Helpdesk (pilot on duty for example) please PM me and I will send instructions on how to overcome this problem.
Thanks,
flowman
Last edited by flowman; 3rd Jun 2012 at 15:50.
Reason: New tutorial for E-Helpdesk