A couple of questions spring to mind on this one:
1. Who was directly responsible for the injuries suffered by the passengers? I'll answer that one, the SCCM.
2. With smoke in an aircraft, why was the airbridge attached with door open? I thought we had learnt the lessons from this one.
3. With a conscious, functioning flight crew, who is (still) in charge?
4. Is the attitude "She added that given similar circumstances, with no rear steps in place and with the very distinct smell of burning in the rear of the aircraft, she would again consider initiating an evacuation." the correct one!
I think she should look for another job, say in Poundland or Aldi. This smacks of "I'll do whatever I want, I'm in charge!" and these sorts of people are a serious threat to the lives of passengers.
PM