Beagle9 - what an excellent post and you are to be applauded for putting customers first
I think you have hit the nail on the head - all this selfish behaviour on the part of the few militants is indicative of the "me,me,me" mindset that Bassa has encouraged.
I believe that if more crew were as kind-hearted as you and did see the distress caused to customers first hand instead of choosing to be in the Bedfont-Bubble, then maybe they could extricate themselves from the grip of the monster that Bassa has become.