I believe all would like tensions lifted.
Unfortunately the involvement of other departments has made that harder to achieve.
I am very mindful this is a very public forum but I would say that achieveing reconciliation requires BOTH sides working to build bridges.
Until a settlement is achieved, I don't feel I can be successful in my attempts to heal the rifts.
I hear tales of some who chose to work displaying luggage tags with four ticks in diamante - they want a badge of 'honour' too!
The madness has to end!
I am with Ottergirl and Jetty Betty on uniform standards but I am terrified of enforcing them, as I personally feel I could face b&h charges - instead of being empowered to manage, I feel vulnerable to false accusations.
We all know how important CRM is, it is time to reclaim it.