NBAD is a piece of
, but there are differences, depending on which branch you go to.
I know the following ones:
Abu Dhabi Mall - have some good employees, depending on which counter you go to. They were quite helpful to me after I experienced yet another case of fraud. Go there in the late evening, when there are less people.
Marina Mall - bad.
Airport - absolutely terrible!
Mazyatt Mall (Musaffah) - friendly, but stupid.
NBAD in Musaffah - dirty like hell, strangely complicated to drive to the building, their service is average.
Etihad Head Office - exceptionally good imho. Helpful and quick with problems - of which you encounter many. I always go there when I need something. Only problem is: You need to dress up in "business attire", because they're within the Etihad building.
Most of the NBAD branches open only in the morning untill 12:00 anyway, those lazy
. That alone is reason enough for me to go somewhere else.
Inside the shopping malls and in the EY-office, they adapt to the opening times and are there. Which is why they get quite crowded sometimes.