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Old 30th Jul 2010, 06:33
  #12 (permalink)  
Frank Arouet
Join Date: Feb 2009
Location: dans un cercle dont le centre est eveywhere et circumfernce n'est nulle part
Posts: 2,606
Here is your taxpayer dollars at work. A person of great experience of dealing with whingers and malcontents.

When will everybody understand the process of investigating the organisation who employs you is cursed with a vested interest. This process delays any complaint to the Commonwealth Ombudsman who will not take your matter on board until you have exhausted every other means of resolving the problem. CASA, in this means delays your complaint until it is stale.

From the CASA blurb;

New face to handle complaints

CASA has a new Industry Complaints Commissioner. Elizabeth Hampton took over the key role last month with a goal of further enhancing the relationships between CASA and members of the aviation industry and wider community. Elizabeth has a legal background and joins CASA from the Australian Competition and Consumer Commission (ACCC). Prior to working for the ACCC she worked in the Office of the Commonwealth Ombudsman, developing complaint handling policies and procedures. Elizabeth also spent a number of years at Centrelink managing complaint handling, merits review and customer compensation matters. She says a well managed complaints system can help organisations identify problems with systems and processes. “There is great value in dealing with complaints quickly and thoroughly and as a government agency CASA must be accountable and unafraid of scrutiny,” Elizabeth says. “As I come from a non-aviation background I’m looking forward to getting to know lots of aviation people to learn as much as possible about this great industry.”The Industry Complaints Commissioner is dedicated to ensuring legitimate complaints about CASA officers, industry delegates and authorised persons are objectively considered, effectively addressed and fairly resolved in a timely fashion. The Industry Complaints Commissioner operates independently of CASA’s technical and operational line management, under the guidance and, where necessary, the direction of CASA’s Ethics and Conduct Committee. People with complaints about CASA are asked to try to resolve problems in the first instance with the CASA staff member or manager they have been dealing with. Where problems cannot be resolved they can then be easily taken to the Industry Complaints Commissioner.
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