I was having a chinwag with the neighbours this sunny afternoon and they were telling me how their parents were due to fly with Ryanair to Spain for a celebration, but how one of the parents had a heart attack and is in hospital (and recovering well). They sent a letter to Ryanair to both cancel and notify them of their new situation with a covering medical letter and as this was several weeks ahead of their flight, they expected this to be a simple matter of a full refund......
Apparently the aforementioned airline are not giving any satisfaction and I am only aware, vaguely, of passenger rights and thought that there might be someone on here that would know the ins and outs of such a situation. They said that not even the baggage charges were to be refunded ? That seems a bit harsh..
SHJ