Just spoken to someone who went to Madrid and back a couple of weeks ago by BA with a group of people. No flight from MCR to LHR so was transfered by coach to LHR, even worse on return from Madrid, two hour delay to LHR missed MCR connection, transfered to LGW by coach for MCR flight> Nightmare experience both ways. Another couple of people last night BA lost their luggage on tranfer at LHR, very poor staff service and communication, and you wonder why BA is losing money. Comment from first person " WILL NEVER FLY BA AGAIN."
Emirates made last year the same amounts in profit as BA lost, BASSA need to wake up or see their employer die and their jobs with it.