PPRuNe Forums - View Single Post - BA v easyJet - difference?
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Old 17th Jun 2010, 21:59
  #46 (permalink)  
Paxing All Over The World
Join Date: May 2001
Location: Hertfordshire, UK.
Age: 66
Posts: 9,740
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Always amazed me that EZY allowed their service to be filmed for the TV - so many examples of [email protected] customer service - plus a few hilarious nutters too if I'm honest!
I think it was a very smart move. They got years of free publicity, they showed themselves being - mostly - very helpful in a disaster. They showed that they - mostly - stuck to their rules of time to close check in. They showed that screaming and wailing did not help. Etcetera. Sure they made a few bloopers but how else could they get their staff on prime time TV, explaining how they liked to help the customer and having a laugh?
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