Basil
You heard it here from an independent user.
T5 is a great terminal.
We don't seem to hear much from the naysayers now.
They couldn't have been largely plants by competitiors, could they?
Us naysayers have not gone away.
I have used T5 to:
- deliver a pax x 2
- collect a pax x 1
- depart as pax x 1
- arrive as pax x 1
on each occasision I found problems in the parking, signage, layout (landside + airside) and I shall not bore you with repetition. The place is what it is and is no better or worse than T4 was/is. In my view, any benefits are more than neutralised by the demerits. If I were to use it every week, I might change my mind.
Ther terminal does not discourage me from using BA, as they manage to do that all by themselves, I simply use it when need demands. My closest port is LTN and I thoroughly dislike their new terminal as well but I use the port for the flights. There ARE ports where I enjoy the terminal but they seem to be few.
With regards to the question: The answer can be as clear cut as others have stated but it will depend upon:
- Your personal requirements of origination and destination
- Your personal requirements of social and cultural response
- Your personal requirements of money and time
- Your personal perception of what constitutes good service
- Once in a while it may depend upon the time of day, day of week, crew on duty
- All the time, it will depend upon what happened to you in the preceeding 12/24 hours and how YOU are feeling!