TED
You are right. On re-reading it is a little harsh. What I was trying to extol was a 'phoenix from flames' re-birth. Hit the reset button and develop an airline that is fit for purpose.
As a traveller, I jut couldn't risk booking with BA in any case these days. The disruption of having a cancelled flight just adds to the overall misery of air travel in the 21st century.
Here's hoping some good will come of this shambles