spock33
I thinks it's very unfair that BA attracts a lot of flak for circumstances which are way beyond their control.
When BA trumpeted that that T5 was opening and it was world beating and all the problems were over - I did not expect that to mean that nearly two years later they would still be bussing pax.
If they had cautiously announced T5 Phase 1 - and made that clear in all their publicity? If they had listened to the people who did the test pax + suitcase tests, that the system was not working? Etcetera.
For the record, I really like almost all of BA crew and the flights. The mgmt clearly have lost all touch and are now in the endgame. I say this with no joy.