PPRuNe Forums - View Single Post - BA - Lesson 1:01: How To Seriously Upset A Group Of Premium Customers
Old 30th Jan 2010, 22:17
  #29 (permalink)  
Join Date: Aug 2007
Location: england
Posts: 684
All the above comments are spot-on. Question is, who is responsible and will anything change?
Where does all that APD and landing fees go? It certainly isn't being pumped into improving UK plc's transport infrastructure. BA and the other airlines have to lump it.
Sadly, because BA is LHR's biggest user, we have to lump it more than everybody else. That coupled with the employment of some of the worse managers and staff I have ever met, mean BA is what it is. Given carte blanche, WW or even I could sort BA and LHR in 3 months. Sadly, life ain't like that.
hunterboy is offline