Walnut,
To reassure you, I can confirm that I am not part of Easyjet's
PR team. Simply SLF that due to the places I need to fly to use Easyjet on a fairly regular basis. E.g. FNC that I've flown with with them 3 times this year as they are currently the only regular direct flight scheduled operator from the S.E. of England to go there.
I don't doubt that unfortunately due to various circumstances things do go wrong at Easyjet (as it does with all airlines from time to time). I just wanted to ensure that when as as you say the problems "
were handled correctly" that this too is highlighted so that Easyjet staff & their handling agents can aim to achieve the highest level of customer satisfaction 100% of the time.