21st December 2009 19:15 Final 3 Greens
Quote:
Regarding the staff member being addressed by name, personally I really do dislike it, it just doesn't sit right having someone I don't know from Adam using my first name. I guess it's the English in me, that we haven't been introduced thing again.
I agree with this sentiment; it's interesting to note that Lufthansa and Swiss issue name tags with an initial and surname, e.g. H Mueller.
This is the norm in Germany. In department stores or supermarkets, shop assistants usually have a surname on their name tags- never a first name. In front of customers, they'll usually address each other as Frau X or Herr Y.
Maybe it's more common where the language has a Du/Sie,Tu/Vouz distinction in addressing people?