.....well I was always told that respect is something you earn by the example you set - it rarely comes in a box with a set of stripes.....
....now something about this tells me that the problem seems to lie in the left hand seat here. Would a seemingly trivial altercation with a Purser over a Gen Dec be reason to divert an aircraft? No suggestion that the Purser had turned violent. Maybe a quiet chat on the Jetway might have been more appropriate.
...anyway, where is 414A when you need some forthright opinion on Captaincy styles?
