Some of you just don't get it.
Anything that makes life easier for those who don't enjoy the full use of their faculties and facilities (mind and body) deserve all the help in the world. We live in a civilised society (I think) so we should treat our fellow men as we ourselves would like to be treated. In this case, why wasn't "Qantas Group policy" followed like Jet* claim in other instances that make the public arena?
As I understand it, the fellow is neither a tool nor a fool: he has suffered a major disability since birth. Let's see how his critics fare if they had to rely on a wheelchair and the uncaring attitude of many.