I note the comments re he had no complaints about the staff, but more JQs policy - which operates as an LCC
Perhaps Mr Fearnley would like 2 or 3 staff scanning boarding passes rather than 1,
and five minutes before gate close (ignoring closing gate procedures checking and double counting), 1 staff member gives him a shoulder massage while the other 1 transfers him into the specially designed, padded and silk lined chair for on boarding, whilst the other staff personally take his wheelchair down to the ramp, wrap it in cotton wool and gently place it in the hold.
Then at the other end ...