p.j.m
No there is a story here. It is your airlines “Jetstar’s” dumb ass policy that is the story here. It just took someone with a megaphone to point it out to you. This applies equally to Tiger and any other dumb ass airline that doesn’t allow a wheelchair bound passenger the dignity to use their own wheelchair under their own steam to at least the gate. If you can’t see that and you are actually in customer service god help your airline.