Anyone in frontline Customer Service knows what a Tool this guy really is.
Exactly, If I turned up with a huge 3 wheel pram, or 5 pieces of "carry on" luggage, I would not be allowed to take them aboard. I'd have to follow the rules.
Just because this guy think's he's "special", doesn't mean he is.
It was his own decision not to use the supplied Jetstar wheelchair (which is designed to fit the aisles and be properly stored when not in use, and attempt to bring something non-standard and specifically excluded from the cabin onboard), and instead to "drag" himself to the aircraft under his own steam, same as he did the whole length of the Kakoda trail.
There is no story here, just a media beatup and a bunch of bleeding hearts.