Old 24th Nov 2009, 00:49
  #14 (permalink)  
Jet-A-One
 
Join Date: Jun 2009
Location: Australia
Posts: 179
Like so many other customer service complaints in this industry, it would be avoided if pax read the back of their ticket or the terms and conditions when they book online.

Maybe after he reviews the terms and conditions the apologies will flow in the other direction...
Jet-A-One is offline