David,
Just to be clear: I am not seeking a refund for the flight I didn't taken. I am fully aware of the company policy regarding cancellations and have nothing against it. I was simply trying to make it known that I would not be travelling.
You're right, I probably shouldn't have bothered. It just occurred to me that having checked in online, how does the crew know I haven't turned up for the flight? At Marseille (where I travelled back from), there was no electronic scanning of my boarding card at any stage whatsoever.
RE: the new website, I think it enables you to compare and change destinations much more easily than the previous one. All new systems have teething problems.
Nick