PPRuNe Forums - View Single Post - A BA Tale of two halves.....
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Old 16th Aug 2009, 06:09
  #3 (permalink)  
Final 3 Greens
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Same thing happened to me with Virgin, at Newark.

Must have been horrible with your family present.

Over the past 5-6 years, there has been a noticeable deterioration in the British Airways service levels and your experience is in line with this.

No doubt I'll be accused of 'BA bashing', but all I can say is that I am a frequent traveller on business (off to Cairo today, Bahrain tomorrow and Dubai/Sharjah later in the week) and I try not to fly BA these days, as even possession of a premium ticket does not guarantee good service on the ground.

As you say in your balanced post, the service in the air tends to be above average (although the product quality is being chipped away), but the company doesn't seem to realise that the start to end experience is what counts.

I don't blame you for looking elsewhere after that experience.