Glamgirl
Back-up when things go wrong, such as technical problems and cancellations.
Having encountered wx related cancelations with both BA and U2, one company put me in a hotel, gave me transfers to/from that hotel and also provided 2 meal vouchers, as well as flying me there the next morning.
The other company canceled a flight several hours in advance and told me that hotac/subsistence was my problem.
Both companies followed their policies.
One ticket cost £75 one way and the other was a £350 return, in business class.
Which company do you think had the better policy.
Sorry Glamgirl, but I'm not buying your view or your company's tickets.
It's orange for me as a matter of policy.