Qantas - it can be saved
In the last ten years I have flown regularly....qantas....lufthansa....singapore...thai....anse tt...kendell...impulse....american...united...flightwest...s kywest...tiger international...ryanair...emirates...malaysian...silkair...b ritish airways...cathay pacific...cebu pacific....philippineair...china southern...garuda indonesia....air north....easterns(had a cockcroach in my bun cabin attendant didnt want to know about it)....nationaljet....
well all I can tell you is one day a QF747 Capt announced that we are in a new level of service as we have now got seat back video's....Singapore had already had them for 8-10 years......its plane and simple....get a better attitude of the people at the coal face...the cabin crew...the check-in staff.... and of course the money men behind the scenes......they are the people who the punter see....or are affected by.
QF can survive but they had better get cracking...after all it is just another SERVICE industry...no service...no customers!!!!!
no different to staying at a nice hotel...or a bad one really!!
or is it the case of QF = Quit Flying