Joyce really impressed me this morning. Yes, I think he did have a shot at Dixon adding too many layers - he is basically reversing that (and the sgementation) and that will help with communication as well. He was saying that some of the job losses will come from that processes, saving cost and therefore increasing the communication between the top and the bottom. As Joyce said, the increased layers means it takes too long for problems to be brought to the attention to the top.
He also mentioned the engineers and basically said that there wasn't enough communication with the engineers as to what they were doing and the reason they were doing it.