I regularly lead seminars and give keynote talks to companies.
People often give me feedback which is clearly based on their lack of understanding of the subject and also of the professional skills required to do my job.
I always take time to listen, thank them for their interesting views and then get on with my life (trousering the fees for the engagement.)
And Rainboe, I think that you ought to take the same view, since for every pax who makes a silly comment, tens will love the experience, tell their friends and spread the good news about aviation.
Also, to 'track someone down', can be a criminal offence, mandating a custodial sentence.
Not the attitude I would expect from an airline captain.
Still, you haven't (at least to my knowledge) dropped your trousers for the security peeps yet, so maybe there is hope for you yet
