What's the difference for a tabloid journo between reading the fact on the website or being told over the phone? Tabloids turn it into a sensationalist story anyway, whether they call the press department or not for details.
I think there are countless examples that good
PR means to be as precise as possible as quickly as possible. It certainly is not good
PR if you cryptically report a "minor incident" and on the arrivals page immediatly below that line are 20 or so cancelled or diverted flights listed.
Anyway, how long was the airport closed in the end? Must have been a real nightmare today with the trouble up at LTN and LCY then getting closed. Are flights getting diverted to Biggin Hill under certain circumstances as well or is everything going to SEN and STN?