It says it like it should be said! The patience shop is fresh out of patience for people who can't live with their silly phobias. Perhaps it is as well some of you want to hold her hand and say 'there there!', but I think the best way to handle it is to say 'stop making a prune of yourself woman and either get on the plane or walk!'. That way does not fail- especially if you can't get a refund! The soft approach tends to lead one towards doing it constantly! But those of you who think you are unofficial agony aunts, the field is all yours!