Shazar,
I see where your concern is coming from.
The Bahraini workers are not to blame for standards (or lack thereof).
The real issue is not Gulf Air's only but could have been any other airline.
I think Gulf Air's senior local flight attendants are some of the industries best. They are very experienced and professional, some having been in the industry some 25+ years. They know service.
The problem lies with the high turnover rate of cabin crew. This inevitably leads to a small portion of experienced and professional staff while the vast majority are very inexperienced. Currently, the ratio is about 15/85.
What makes this noticeable is the fact that GF has an ageing fleet. Which means the only thing that GF has to offer is it's service. This also means that our cabin crew are under more scrutiny than cabin crews whose airline has an award winning in-flight entertainment system.
The way to solve this is to simply stop the high turnover rate and get that service experience base growing. It does not necessarily mean throwing more money their way (though this will help) but to improve conditions in other ways to make staying with GF attractive for them. Maybe allow more tickets to go home for the weekend or simply by treating them professionally and as a real asset of the company.
The fact is that flight attendants are the 'face' of the airline. If they are not happy, it will certainly show in their service at the front line.
Last edited by Sal-e; 28th Oct 2008 at 20:31.